Effective Communication for Payment Processing Changes

When implementing changes in the payment processing system, having a clear communication plan is essential to keep all stakeholders informed and aligned. This ensures smooth transitions and minimal disruptions to business operations.

What Is a Payment Processing Communication Plan?

A payment processing communication plan outlines:

Who needs to be informed about the changes in the payment processing system
What information they need to know regarding the changes
When they will be communicated with during the implementation timeline
How the communications will be delivered (email, meetings, etc.)

The goal is to ensure that all affected parties receive clear, consistent messages to prepare for upcoming changes in payment processing.

When to Submit a Plan

A draft communication plan should be submitted during the initial planning phase, prior to implementing any changes. It must be included along with:

Project scope and objectives
Technical design and test plans
Risk assessment and mitigation strategies

This allows sufficient time to review the communication approach as part of the change approval process.

Plan Requirements

To submit your communication plan, use the standard template and include:

List of stakeholders categorized by audience (merchants, internal teams, financial partners, etc.)
Communication milestones aligned with the project schedule
Key messages and communication channels per milestone
Roles and responsibilities for executing communications
Plan for receiving, tracking, and responding to feedback

Attach any draft communications like email templates or presentation materials. The advisory board will review and may provide recommendations.

Need Help?

If you have any questions about developing an effective communication plan for payment processing changes, please contact the Communications team at communications@financialservices.com. They can provide guidance and best practices.